What makes Amazon different? What are the secrets to their success? Bill Carr would say they aren’t really secrets, but it does take innovative management. Bill is a former Amazon executive and the co-author with Colin Bryer of Working Backwards: Insights, Stories and Secrets from Inside Amazon. Bill and Kevin dig deep into the idea of working backwards. It starts with leaders being customer-obsessed, finding out what they want/need and work backward. This isn’t as easy as it sounds. We meet with lots of folks each day, many of whom are not our customers. So, we need to go out of our way to think about the customer. Bill also shares the four characteristics that help define the company culture and how this applies to leaders at any level.
In this episode, Bill:
- Defines “working backwards”.
- Explains the difference between force and enable.
- Shares lessons from Amazon for leaders at any level.
Ask yourself: Are you thinking short-term or long-term?
Leave your answer in the comments below.
This episode is brought to you by…
From Manager to Remarkable Leader, Kevin’s Flagship workshop based on his proven leadership model.
Additional Leadership Resources
- Book Recommendations:
- Working Backwards: Isights, Stories, and Serets from Inside Amazon by Colin Bryar and Bill Carr
- Capitalism in America: A History by Alan Greenspan and Adrian Wooldridge
- Connect with Bill Carr:
- Related Podcast Episodes:
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